Conditions of Sale
Single service booking policy
To book a single service (guided tour, excursion, boat trip, etc.) it is necessary to pay the entire amount or a deposit fee (specific conditions may apply to private tours and customized services).
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Each tour will be confirmed after the manual check of the availability of free places and service providers.
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Tours requiring particular weather conditions (for example boat tours) will be confirmed 48 hours prior departure.
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If your tour includes special activities provided by third parties, we are not responsible for changes in the schedules and availability of their services. In case of bad weather, cancellation and subsequent full refund of the activity are at the discretion of the service provider.
Single service cancellation policy
We have a balanced policy for refunds in case of unexpected events. The refund policy depends on the moment in which the impossibility of participating in the event/service purchased is communicated.
This is the detail:
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Free cancellation for up to 72 hours* prior departure for all standard full-day and half-day tours*
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100% penalty in case of a no-show on the same day (no show)
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Rescheduling to the next day due to force majeure events (airline and cruise ship delays)
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Free cancellation up to 24 hours prior departure in case of serious medical emergencies (subject to proof)
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If your tour includes outdoor activities provided by third parties, we are not responsible for changes in the schedules and availability of their services. In case of bad weather, cancellation and subsequent full refund of the activity are at the discretion of the service provider.
* Number of hours between the moment in which the impossibility of participating in the event/service purchased is communicated and the actual starting date of the event (for instance: 09.00 am for day tours).
Multiple services cancellation policy
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To book a multi-day tour, it is necessary to pay the entire amount at least 30 days before the activity starts. It is possible to reserve the dates with a deposit fee of 25%.
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Free cancellation up to 15 days before the activity starts (for tours & activities).
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Free cancellation up to 45 days before the activity starts (for travel packages including accommodation).
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If your tour includes outdoor activities provided by third parties (bike tours, water sports, boat tours, wine tastings, hiking, horse-riding, etc), we are not responsible for changes in the schedules and availability of their services. In case of bad weather, cancellation and subsequent full refund of the activity are at the discretion of the service provider.
Special services cancellation policy
To book a special activity (tailor-made bike tours, customized trekking itineraries, private horse-back riding sessions, paragliding, windsurfing, parties and events, etc) it is necessary to pay the entire amount at least 15 days before the activity starts. It is possible to reserve the dates in advance with a deposit fee of 25%.
Free cancellation up to 15 days before the activity starts.
If your tour includes outdoor activities provided by third parties, we are not responsible for changes in the schedules and availability of their services. In case of bad weather, cancellation and subsequent full refund of the activity are at the discretion of the service provider.